Exchange conditions

Our desire is for our customers to be satisfied and happy purchasing Gardelli Gems jewelry and gemstones. Therefore, if you are not sure that this is your piece of jewelry, you can exchange or return it within 14 days of purchase.

In the event of a return, the price you paid will be fully refunded by bank transfer. In this case, the jewel or precious stone must be returned in perfect condition and without signs of use.

Courier costs are borne by the customer.

In case of exchange, you can choose a piece of jewelry of the same value. If the exchange is for a product with a higher price, the additional payment of the difference is made upon receipt, by cash on delivery to the courier. If the selected piece of jewelry is of a lower price than the replacement, the difference in value will be refunded to you by bank transfer.

The payment of the courier services in case of exchange is at the expense of the customer.

For any additional questions and clarifications, we at Gardelli Gems will be at your disposal for contact by phone +359 887121526, as well as by email

Our sole aim is to make your day wonderful and full of glamorous emotions.

Do not hesitate to trust us!

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